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We want you to be as delighted with our products as we are, and therefore we offer a 14 day no-quibble guarantee. Should you not be delighted with your order please ring us to obtain a returns code, then return the item to us unused and in its original packaging. The item must be in a resaleable condition in order to receive a full refund. The item remains your responsibility until it reaches us, so we recommend that you send it to us recorded delivery, or obtain a proof of posting certificate. We are sorry but we are unable to refund the cost of returns postage.

NB Customers are solely responsible for ensuring the details they have provided are accurate and up-to-date. Should a payment be returned due to an invalid card or account being used we will Invoice the customer for a full refund of any charges we incur. If a customer supplies an old, incorrect or incomplete address we will not be held responsible should their order not be received. We would refund / send replacement only when/if the original is returned to us by Royal Mail and this would be less any postage, packaging or payment charges we have incurred. To avoid any problems please ensure all contact information is kept up-to-date and check this each time you order. 

Faulty products; your products are covered by a 12 months guarantee from time of purchase. If there is any problem with the item caused by a manufacturing defect or a defect in materials please return the item to us following the guidelines above. When we have received the goods, we will make a decision as to whether they need to go back to the manufacturer for inspection or whether a full refund will be made or replacement goods provided. Please indicate if you would rather have a refund or replacement. This excludes faults caused by accident, neglect or mis-use.

The price you pay is the price shown at the checkout. Should there be any error in pricing you will be contacted as soon as possible and given the option of either cancelling or re-ordering the item at the new price.

We are as protective of your privacy as we are with ours! We will never give your details to a third party, (unless it be one of our partners and you are booked to attend on one of our courses or holidays). All personal information is treated in utmost confidence and in line with the Data Protection Act. In addition we do not store customers financial details or card numbers; all payments are processed by Paypal on a secure server.

 From time to time we may contact you by email to inform you of special offers, discounts, holidays or courses offered by girlstravelclub.co.uk; to stop receiving these newsletters simply send an email with the word “unsubscribe” in the title to info@girlstravelclub.co.uk.

The total liability for any claim, howsoever arising, shall not exceed the price of the goods supplied by Girlstravelclub.co.uk. All prices are subject to change and are correct as of 1st July 2010. Whilst every effort is made to ensure that the information contained in this website is correct and all descriptions given are as accurate as possible, Girlstravelclub.co.uk will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content. The colours represented on the website are liable to change due to the nature of the medium, and as such, while we strive to be as close as possible, we cannot guarantee that all colours will be as represented; many of our products are handmade and are thus subject to be individually different. All products are available as and while stocks last; from time to time manufacturers may change features of the items without notice, if you are unhappy with any of these changes we will of course provide you with a refund.